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FAQ 04/06/12 4:15:36 PM
What do I do if I suspect a gas leak?
Any suspected propane gas leak, even without an odor detected, requires immediate emergency action. Extreme action is called for since the potential for death or serious injury from a flash fire or explosion could occur if a suspected leak or a gassy odor is ignored. First of all, immediately evacuate the residence/building without turning off/on any light switches. Get everyone out of the house. Once away from the premises call W&H at 1/800/392/3816. Do not allow anyone except for an W&H Employee or Fire Department Staff to enter the home until an inspection of the premises is done.
What happens if I run out of Propane Gas?
It is advised to call W&H when your tank is at least at 30 percent. It gives us enough time to be able to fill the tank without it running out. If you are on a keep full program it is the drivers responsiblity to keep track of the percentage of your tank. If the tank has run out of gas, first call W&H at 1/800/392/3816 or 515/332/1559. A leak check is required by a propane technician before a delivery can be made. There must be a responsible adult at home to make a delivery so that the leak check can be performed and the pilots relit by a qualified person. There is a charge for the leak test. If the system does not hold pressure, the service department will be called to repair the system. Customers running out of propane 3 times during any given heating season may be asked to find a new propane distributor.
Is there a budget plan available for propane?
Yes, W&H Co-op provides a budgets plan. The contract is signed in May along with the first payment and payments are contiunious until April of the following year. However, the propane for the budget contract will first start to be delivered in September. The budget price is usually one of the best prices because the customer is almost pre-paying for their fuel for the first five months of the contract.
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